Who we are
This policy covers Lifeline Group and its services: Pinewood Care Home, Lifeline Community Care and Lifeline Training. Our address is de Carteret House, 7 Castle Street, St Helier, Jersey JE2 3BT.
We are a data controller registered with the Jersey Office of the Information Commissioner. Registration number: [number].
[Confirm which entity or entities act as data controller, and whether each service is registered separately.]
Information we collect
[List the categories of personal information collected, for example contact details, care and health records, records the Jersey Care Commission requires us to keep, training and attendance records, and website usage data.]
How we use it
[Explain the purposes: providing care, running courses, responding to enquiries, recruitment, improving the website.]
Our lawful basis
We only use your information where the Data Protection (Jersey) Law 2018 allows it. For health and other special category information, we rely on the additional conditions the law sets out for that kind of data.
[Set out the lawful basis for each purpose and the condition for special category data, with references to the Jersey law. Legal to confirm.]
Who we share it with
[List who information may be shared with, for example GPs and Health and Community Services, the Jersey Care Commission and other Jersey regulators, and our service providers.]
[State whether any information leaves Jersey (for example to the UK or EU through IT providers) and the safeguards used.]
How long we keep it
[Retention periods for each type of record.]
Your rights
Under the Data Protection (Jersey) Law 2018 you have rights over your personal information, including the right to:
- ask for a copy of the information we hold about you
- have inaccurate information corrected
- ask us to erase your information
- restrict or object to how we use it
- move your information to another organisation
- not be subject to decisions made only by automated means
- withdraw your consent at any time, where we rely on it
To ask for a copy of your information, contact us using the details below. We'll normally respond within four weeks of confirming who you are, which is the time the Jersey law allows.
[Legal to confirm wording, extensions for complex requests and any exceptions.]
Cookies
We use essential cookies to run this website and, only with your consent, analytics and marketing cookies. You can change your choice at any time.
| Type | Cookie | Purpose | Lasts |
|---|---|---|---|
| Essential | lifeline-consent (local storage) | Remembers your cookie choice | Until you clear it |
| Analytics | _ga, _ga_* (Google Analytics) | Shows us how the site is used | Up to 2 years |
| Marketing | [name] | Measures our advertising | [period] |
Contact us
For questions about this policy or your information, email info@lifeline.je, call +44 (0)1534 668334 or write to us at de Carteret House, 7 Castle Street, St Helier, Jersey JE2 3BT.
[Add a named data protection lead, if there is one.]
Complaints
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Jersey Office of the Information Commissioner:
Second Floor, 5 Castle Street, St Helier, Jersey JE2 3BT
Telephone +44 (0)1534 716530
Email enquiries@jerseyoic.org